Shipping & Returns

Shipping Methods

We utilize UPS, Fedex and USPS.  Your order will determine what carrier we use to provide you with the best service and fastest delivery window.

Shipping Locations

We currently ship to the USA, Canada, and Australia. More locations will be added soon.

Ground Shipping

We currently offer Ground shipping only. Express shipping will be available soon. For US addresses, shipping is a flat rate of $7.00. For Canada and Australia, shipping rates are based on package weight.

Order Processing

Orders are typically processed within 24 to 48 hours (excluding weekends).You will receive an email with tracking information once your package has shipped.  Your package, in most cases, will arrive within 7 business days once it is shipped.  Please keep in mind that with increased e-commerce orders, labor shortages and/or climate weather conditions, it might take longer. 

Sales Tax

State sales tax will be applied to orders being shipped to an address in the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, NC, NJ, NV, NY, OH, PA, SC, TN, TX, UT, VA, WA, WI

Returns

For health and hygiene reasons, we are currently not accepting returns unless the product arrived defective. If you received a damaged or faulty item, please contact us at orders@herbancowboy.com within 14 days of receiving the item so we can make it right.